Policy

Refund Policy

This policy explains cancellations and refunds for LynxMax services. Because professional services often involve time-based work and the delivery of digital documents, refund handling depends on the stage of service delivery.

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1) Definitions

• Service: professional work such as drafting, review sessions, policy structuring, and workflow documentation.
• Deliverables: documents, templates, clause libraries, checklists, notes, and other artifacts provided to you.
• Start of work: when we begin discovery, drafting, review, or preparation activities for your scope.

2) General approach

We aim to handle cancellation and refund requests in a structured way, based on:

• Work stage (not started, in progress, or completed)
• Whether deliverables or partial drafts have been provided
• Whether scheduled sessions have taken place or were reserved
• Any written engagement terms agreed for your scope

3) Cancellation before work starts

If you cancel before the start of work, and you have paid in advance, we may refund the amount minus any processing or administrative costs that were reasonably incurred. If no such costs exist, we typically refund the paid amount.

4) Cancellation after work starts

If work has started, refunds (if any) depend on the portion of work completed and the deliverables produced. In many service contexts, time already spent and delivered drafts are not reversible. We may offer one of the following, depending on the situation:

• A pro-rated refund for the unperformed portion of a clearly defined package
• A transition handover of work-in-progress deliverables instead of a refund
• No refund if the majority of work has been completed or deliverables were provided

5) Digital deliverables and document work

Many deliverables are digital documents and structured materials that you can retain and use once delivered. For this reason, refunds may be limited after delivery of drafts or final documents.

6) Sessions and reserved time

If your scope includes scheduled review sessions, cancellations may require notice to avoid charges for reserved time. Notice rules may be described in the written engagement terms for your scope. If no specific terms apply, we evaluate cancellations based on reasonable notice and operational constraints.

7) Exceptions

We may decline refunds in the following examples:

• Services already performed or deliverables already provided
• Requests outside the agreed scope that require new work
• Inability to proceed due to missing information or approvals after repeated reasonable requests
• Abusive or unlawful usage of the website or communications

8) How to request a refund review

Send your request to [email protected] with:

• Your name and the email used in communications
• A short description of the scope and the reason for the request
• Any relevant reference (date, subject line, or invoice identifier if applicable)

We may ask clarifying questions to determine the work stage and what was delivered.

9) Resolution and disputes

We prefer to resolve issues through direct communication. If a dispute cannot be resolved, governing law and venue are described in Terms of Service, subject to mandatory rules.

10) Contact

LynxMax Legal G.K.
Email: [email protected]
Phone: +81 3-5407-8841
Address: 3-18-6 Shiba, Minato-ku, Tokyo 105-0014, Japan